Who we are
For more information on our business please see our About Us page. If you need to contact us due to questions or concerns please see our Contact Us page.
Our website address is: https://lucsantiques.com.
What personal data we collect and why we collect it
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Information on contact forms are not stored on the website but are included in the E-mail we receive from the contact form. All E-mail forms send mail to firstname.lastname@example.org.
|woocommerce_cart_hash||session||Session||Tracks which cart belongs to which account.|
|woocommerce_items_in_cart||session||Session||Tracks what items are in the shopping cart.|
|woocommerce_recently_viewed||session||Session||Used to populate the Recently Viewed column on product sidebars.|
|wordpress_test_cookie||session||Session||Test cookie to see if your browser accepts cookies.|
|wp_woocommerce_session_||session||Session||Contains a unique code for each customer so that it knows where to find the cart data in the database for each customer.|
|wp-settings-||persistent||1 Year||This is used to customize your view of admin interface, and possibly also the main site interface.|
|wp-settings-time-||persistent||1 Year||This is used to customize your view of admin interface, and possibly also the main site interface.|
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you add items to the cart, a cookie will track what you have placed in your cart. This cookie expires once you log out or close your browser.
A cookie tracks which products you have viewed in order to populate the “Recently Viewed” column in the product sidebar.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
We don’t run or track analytics at the moment.
What we collect and store
We collect information about you during the checkout process on our store.
While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders. We’ll keep your account open until you delete it or ask us to delete it.
We generally store information about orders for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 5 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
Backups of security log details are retained for 35 days.
Security logs are retained for 14 days.
Who we share your data with
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you when we implement payment gateways.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.